18 Game-Changing Agentic AI Automations
The landscape of internal services is being revolutionized by AI work and agentic automation. As organizations move beyond traditional ITSM and service desk solutions, conversational AI agents are creating more intuitive, efficient ways to deliver internal services. Here's your comprehensive guide to implementing these transformative workflows.
IT Service Management (ITSM)
1. Software Access Provisioning
Description: Transform complex software access requests into seamless conversations. Instead of filling out multiple forms, employees simply chat with an AI agent that handles the entire provisioning process through natural dialogue. This agentic workflow automatically manages approvals, compliance, and access provisioning while maintaining security protocols.
Key Impact: Eliminates the traditional multi-form ITSM process, replacing it with a conversational interface that gets employees what they need faster.
2. IT Support Triage
Description: Replace traditional IT ticketing with an intelligent conversational agent that understands technical issues and provides immediate assistance. This agentic automation can diagnose problems, suggest solutions, and seamlessly escalate to human experts when needed.
Key Impact: Transforms the IT support experience from ticket submission to interactive problem-solving.
Internal Service Excellence
3. Employee Onboarding
Description: Convert the complex maze of onboarding into a guided conversation with an AI work assistant. This agentic workflow coordinates across departments, handling everything from system access to equipment requests through a single conversational interface.
Key Impact: Replaces dozens of forms and emails with one intelligent conversation that ensures nothing falls through the cracks.
4. Leave Management
Description: Transform leave requests from form-filling exercises into natural conversations. The AI agent handles policy checking, calendar management, and team notifications automatically, making the entire process feel effortless.
Key Impact: Simplifies leave management while ensuring compliance and team coordination.
Financial Operations
5. Expense Processing
Description: Replace manual expense submissions with an intelligent conversational agent that guides employees through the process. This agentic workflow handles receipt validation, policy compliance, and approval routing through natural dialogue.
Key Impact: Transforms expense reporting from a dreaded task into a simple conversation.
6. Budget Approval Workflows
Description: Convert complex budget approvals into streamlined conversations. The AI agent manages the entire process, from initial request to final approval, while maintaining compliance and documentation.
Key Impact: Accelerates budget decisions while ensuring proper controls.
Legal Services
7. Contract Review
Description: Transform contract reviews from bottlenecks into smooth workflows. The agentic automation handles initial review, compliance checking, and routing, while maintaining audit trails and security.
Key Impact: Speeds up contract processing while reducing risk.
8. Compliance Documentation
Description: Convert compliance tracking from a manual process into an intelligent service. The AI work assistant manages document collection, verification, and updates through natural conversation.
Key Impact: Ensures compliance while reducing administrative burden.
Workplace Services
9. Maintenance Requests
Description: Transform facility maintenance from a ticket-based system into a conversational experience. The AI agent handles classification, prioritization, and vendor coordination automatically.
Key Impact: Makes facility management more responsive and efficient.
10. Workspace Management
Description: Convert space management into an intelligent service. This agentic workflow handles bookings, capacity management, and access control through natural conversation.
Key Impact: Simplifies space utilization while optimizing resources.
Marketing Operations
11. Content Approval Workflow
Description: Transform content approvals from email chains into structured conversations. The AI agent manages reviews, feedback, and version control through an intuitive interface.
Key Impact: Streamlines creative workflows while maintaining quality control.
12. Asset Management
Description: Convert digital asset management into an intelligent service. The conversational agent handles access, tracking, and distribution through natural language requests.
Key Impact: Makes asset management more accessible and efficient.
Procurement Excellence
13. Vendor Onboarding
Description: Transform vendor management from a form-heavy process into a guided conversation. This agentic workflow handles document collection, verification, and approval routing automatically.
Key Impact: Accelerates vendor onboarding while maintaining compliance.
14. Purchase Order Processing
Description: Convert PO processing into an intelligent service. The AI agent manages requisitions, approvals, and vendor communication through natural dialogue.
Key Impact: Speeds up purchasing while ensuring proper controls.
Sales Enablement
15. Quote Approval
Description: Transform quote approvals from email chains into structured conversations. The agentic workflow handles pricing validation, approvals, and customer communication automatically.
Key Impact: Accelerates sales cycles while maintaining margin control.
16. Sales Resource Access
Description: Convert sales enablement into an intelligent service. The AI work assistant manages resource access, tracking, and distribution through natural conversation.
Key Impact: Makes sales resources more accessible and effective.
Project Management
17. Resource Allocation
Description: Transform resource management from spreadsheets into conversations. This agentic automation handles capacity tracking, assignment, and scheduling through natural language.
Key Impact: Optimizes resource utilization while reducing coordination overhead.
18. Project Approvals
Description: Convert project approvals into streamlined conversations. The AI work assistant manages requirements, resources, and approvals through an intuitive interface.
Key Impact: Accelerates project initiation while maintaining governance.
In summary, there are countless use cases to apply agentic automation on top on your internal services to drive efficiency and deliver an amazing employee experience in your organization.