AI Workforce

Integrations

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Less queue.

Less queue.

More done in Freshservice.

More done in Freshservice.

AI Workers listen to Freshservice and chat, surface every request in one intelligent inbox, execute across your stack, and cut time-to-resolution by minutes, not days.

AI Workers listen to Freshservice and chat, surface every request in one intelligent inbox, execute across your stack, and cut time-to-resolution by minutes, not days.

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Guido Scorza · @it-support

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Skills

Skills for Freshservice-powered IT work

Repeatable IT workflows AI Workers can execute while Freshservice remains the record.

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Skill

Distribution list management

Adds or removes people from existing email distribution lists like Google Groups and DLs.

Skill

App access management

Grants or removes user access to applications based on policy.

Skill

Ticket requestor enrichment

Adds relevant employee details to tickets to give better context and resolve issues faster.

Skill

Employee IT onboarding

Provisions all required IT access, accounts, and equipment for new employees.

Skill

Microsoft 365 license cleanup

Automatically reclaims Microsoft 365 licenses from inactive users.

Skill

Active directory password reset

Handle Active Directory password resets for locked out or forgotten passwords.

Skill

Temporary admin access

Safely grants and revokes temporary admin access.

Skill

Computer troubleshooting

Diagnoses and resolves common employee hardware and software issues using FleetDM.

Skill

Distribution list management

Adds or removes people from existing email distribution lists like Google Groups and DLs.

Skill

App access management

Grants or removes user access to applications based on policy.

Skill

Ticket requestor enrichment

Adds relevant employee details to tickets to give better context and resolve issues faster.

Skill

Employee IT onboarding

Provisions all required IT access, accounts, and equipment for new employees.

Skill

Microsoft 365 license cleanup

Automatically reclaims Microsoft 365 licenses from inactive users.

Skill

Active directory password reset

Handle Active Directory password resets for locked out or forgotten passwords.

Skill

Temporary admin access

Safely grants and revokes temporary admin access.

Skill

Computer troubleshooting

Diagnoses and resolves common employee hardware and software issues using FleetDM.

Skill

Distribution list management

Adds or removes people from existing email distribution lists like Google Groups and DLs.

Skill

App access management

Grants or removes user access to applications based on policy.

Skill

Ticket requestor enrichment

Adds relevant employee details to tickets to give better context and resolve issues faster.

Skill

Employee IT onboarding

Provisions all required IT access, accounts, and equipment for new employees.

Skill

Microsoft 365 license cleanup

Automatically reclaims Microsoft 365 licenses from inactive users.

Skill

Active directory password reset

Handle Active Directory password resets for locked out or forgotten passwords.

Skill

Temporary admin access

Safely grants and revokes temporary admin access.

Skill

Computer troubleshooting

Diagnoses and resolves common employee hardware and software issues using FleetDM.

Actions

Freshservice actions AI Workers can run

Search Tickets / Service Requests
Get Ticket / Request Details
Create Ticket / Service Request (from catalog item)
Update Ticket / Request (status, priority, assignee, custom fields)
Add Task / Time Entry
Add Note (private/public) / Add Reply
Get Service Catalog / Catalog Item Form
Attach File to Ticket / Request
Get / Link Asset (CI)
Create / Update Change
Link Problem / Incident

Prebuilt ticket and catalog actions to move work forward end-to-end.

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Policy-aware reasoning, multi-agent orchestration, HITL controls, and full audit—built in.

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Try it with AI Workers

Works across AI Workers

Use Freshservice with current and future Workers:

Henry

Launched

IT Service

App Access Management, Password & MFA, Device Ops, Onboarding & Offboarding

Alice

Coming soon

HR Ops

Case intake & triage, employee changes, onboarding tasks, policy Q&A

John

Coming soon

Procurement

Intake to PO, renewals, vendor requests, approvals

Learn more

Freshservice stays familiar. Execution gets faster.

Connect Freshservice

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