Skills
Skills employees trigger in Teams
Common requests handled conversationally—with execution and status updates built in.
Actions
Teams actions AI Workers can run

Read Channel / Chat message (with thread)

Post Reply / Start chat with requester

Send Adaptive Card (collect details / show status)

Present Task Module form for structured input

Create Approval card (Approve / Deny)

Add / Remove Reaction (acknowledge)

Create / Add user to Team/Channel; set topic/description

Schedule message; upload File / link OneDrive/SharePoint item

Mention user / group; pin message

Log thread reference back to ITSM ticket
Prebuilt chat actions to collect details, route approvals, post status, and update the record.
Show all
ai worker os
Powered by the ai.work platform
Conversation intake + governed execution + audit trails back to the record.
Try it with AI Workers
Works across AI Workers
Use Microsoft Teams with current and future Workers:
Henry
Launched
IT Service
App Access Management, Password & MFA, Device Ops, Onboarding & Offboarding
Alice
Coming soon
HR Ops
Case intake & triage, employee changes, policy Q&A
John
Coming soon
Procurement
Intake to PO, renewals, vendor requests, approvals





















