AI Workforce

Integrations

Company

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Less queue.

Less queue.

More done in ServiceNow.

More done in ServiceNow.

AI Workers listen to ServiceNow and chat, surface every request in one intelligent inbox, execute across your stack, and cut time-to-resolution by minutes, not days.

AI Workers listen to ServiceNow and chat, surface every request in one intelligent inbox, execute across your stack, and cut time-to-resolution by minutes, not days.

Connect ServiceNow

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Guido Scorza · @it-support

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Skills

Skills for ServiceNow-powered work

The most common workflows AI Workers run when ServiceNow is your system of record.

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Skill

Distribution list management

Adds or removes people from existing email distribution lists like Google Groups and DLs.

Skill

App access management

Grants or removes user access to applications based on policy.

Skill

Ticket requestor enrichment

Adds relevant employee details to tickets to give better context and resolve issues faster.

Skill

Employee IT onboarding

Provisions all required IT access, accounts, and equipment for new employees.

Skill

Microsoft 365 license cleanup

Automatically reclaims Microsoft 365 licenses from inactive users.

Skill

Active directory password reset

Handle Active Directory password resets for locked out or forgotten passwords.

Skill

Temporary admin access

Safely grants and revokes temporary admin access.

Skill

Computer troubleshooting

Diagnoses and resolves common employee hardware and software issues using FleetDM.

Skill

Distribution list management

Adds or removes people from existing email distribution lists like Google Groups and DLs.

Skill

App access management

Grants or removes user access to applications based on policy.

Skill

Ticket requestor enrichment

Adds relevant employee details to tickets to give better context and resolve issues faster.

Skill

Employee IT onboarding

Provisions all required IT access, accounts, and equipment for new employees.

Skill

Microsoft 365 license cleanup

Automatically reclaims Microsoft 365 licenses from inactive users.

Skill

Active directory password reset

Handle Active Directory password resets for locked out or forgotten passwords.

Skill

Temporary admin access

Safely grants and revokes temporary admin access.

Skill

Computer troubleshooting

Diagnoses and resolves common employee hardware and software issues using FleetDM.

Skill

Distribution list management

Adds or removes people from existing email distribution lists like Google Groups and DLs.

Skill

App access management

Grants or removes user access to applications based on policy.

Skill

Ticket requestor enrichment

Adds relevant employee details to tickets to give better context and resolve issues faster.

Skill

Employee IT onboarding

Provisions all required IT access, accounts, and equipment for new employees.

Skill

Microsoft 365 license cleanup

Automatically reclaims Microsoft 365 licenses from inactive users.

Skill

Active directory password reset

Handle Active Directory password resets for locked out or forgotten passwords.

Skill

Temporary admin access

Safely grants and revokes temporary admin access.

Skill

Computer troubleshooting

Diagnoses and resolves common employee hardware and software issues using FleetDM.

Actions

ServiceNow actions AI Workers can run

Add Comment
Add Work Notes
Update Request Item
Update Request
Update Incident
Create Request From Catalog Item
Update Task
Get Catalog Item Form
Get Incident Details
Get Task Details
Get Request Item Details
Get Request Item Tasks
Search Tasks
Get Request Details
Search Request Items
Search Requests

Prebuilt actions to read, create, and update records—so requests move from ticket to execution.

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ai worker os

Powered by the ai.work platform

Policy-aware reasoning, multi-agent orchestration, HITL controls, and full audit—built in.

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Try it with AI Workers

Works across AI Workers

Use ServiceNow with current and future Workers:

Henry

Launched

IT Service

App Access Management, Password & MFA, Device Ops, Onboarding & Offboarding

Alice

Coming soon

HR Ops

Case intake & triage, employee changes, onboarding tasks, policy Q&A

John

Coming soon

Procurement

Intake to PO, renewals, vendor requests, approvals

Learn more

ServiceNow becomes the system of record. AI Workers turn it into a system of action.

Connect ServiceNow

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