Helpdesk

Where AI Autonomy

Where AI Autonomy

meets the employee experience.

meets the employee experience.

Helpdesk turns complex automation into simple dialogue, as learned capabilities & agentic automation handle execution behind the scenes.

Helpdesk turns complex automation into simple dialogue, as learned capabilities & agentic automation handle execution behind the scenes.

Figma dev seat required

Guido Scorza · @it-support

Generate a skill

Figma dev seat required

Guido Scorza · @it-support

Generate a skill

Benefits

Henry handles core IT work and shows value days after deployment.

B01

Start with conversation

Employees ask questions and make requests in Slack and Teams - no forms, no friction.

B02

Act using learned skills

AI Workers execute work using skills learned from real IT resolutions.

B03

Improve with each request

As more requests flow through, AI Workers handle more work automatically and close the loop faster.

Features

Powered by AI Worker OS

The operating system for autonomous enterprise work—built to deploy and govern AI Workers safely at scale.

Multi-Agent Orchestration

Work is split across specialized agents, with 
a supervisor coordinating handoffs to deliver complete outcomes.

Multi-Agent Orchestration

Work is split across specialized agents, with 
a supervisor coordinating handoffs to deliver complete outcomes.

Action agents

Prebuilt agents handle common enterprise tasks across APIs and tools, enabling fast execution without setup.

Add user to group

Remove user from group

Grant app access

Grant app access

Action agents

Prebuilt agents handle common enterprise tasks across APIs and tools, enabling fast execution without setup.

Add user to group

Remove user from group

Grant app access

Grant app access

Continuous Learning

Workers learn from human decisions, enabling autonomous execution without retraining or brittle rules.

U

p

d

a

t

i

n

g

m

e

m

o

r

y

.

.

.

Continuous Learning

Workers learn from human decisions, enabling autonomous execution without retraining or brittle rules.

U

p

d

a

t

i

n

g

m

e

m

o

r

y

.

.

.

Skill Studio

Define work in natural language and actions. Skills run with permissions and policies, making prompts automation.

Skill Studio

Define work in natural language and actions. Skills run with permissions and policies, making prompts automation.

Advanced Reasoning+ Agentic RAG

AI Workers reason over live systems, policies, and enterprise knowledge to ground decisions in real context.

S

e

a

r

c

h

i

n

g

f

o

r

a

n

s

w

e

r

.

.

.

App access policy

Confluence · Acme inc.

Permissions by role

Notion · Acme inc.

Employees

Hibob · Acme inc.

Departments tech stacks

PDF

Advanced Reasoning+ Agentic RAG

AI Workers reason over live systems, policies, and enterprise knowledge to ground decisions in real context.

S

e

a

r

c

h

i

n

g

f

o

r

a

n

s

w

e

r

.

.

.

App access policy

Confluence · Acme inc.

Permissions by role

Notion · Acme inc.

Employees

Hibob · Acme inc.

Departments tech stacks

PDF

Advanced Reasoning+ Agentic RAG

AI Workers reason over live systems, policies, and enterprise knowledge to ground decisions in real context.

S

e

a

r

c

h

i

n

g

f

o

r

a

n

s

w

e

r

.

.

.

App access policy

Confluence · Acme inc.

Permissions by role

Notion · Acme inc.

Employees

Hibob · Acme inc.

Departments tech stacks

PDF

Human-in-the-loop

Built-in approvals and escalations enable safe autonomy and controlled deferral.

Add users to group

User

john@acme.inc

Group

Figma Users

Discard

Approve

Human-in-the-loop

Built-in approvals and escalations enable safe autonomy and controlled deferral.

Add users to group

User

john@acme.inc

Group

Figma Users

Discard

Approve

Governance, Security & Observability

Real-time policy enforcement, identity-aware execution, audit trails, and supervisor guardrails are enforced by default.

Guido Scorza

Software engineer

Governance, Security & Observability

Real-time policy enforcement, identity-aware execution, audit trails, and supervisor guardrails are enforced by default.

Guido Scorza

Software engineer

AI Worker OS

The platform behind how

work gets done.

ai.work brings AI Workers into daily operations—connecting systems, executing work, and maintaining enterprise control and visibility.